Checking reminders before a holiday closure

Which reminders land before the doors close

A holiday closure swallows the 7-day email if it arrives on a day nobody is working. Pull the list of cards expiring inside the closure window plus the ten days before it, then read each reminder date against the posted calendar. Kevin Tran's food handler card, which expires in 7 days, is the one to check first because its last reminder is the closest to the shutdown.

Moving the send date by hand

When a reminder would fall on a closed day, send it on the last working day before the closure and note the change on the certificate record. Do not change the expiry date to make the math look tidy; the card still runs out on the same day.

Example: the office closes Friday through Monday, and Kevin's 7-day email was scheduled for the Saturday. Move the send to Thursday afternoon and add a line to his record: "7-day notice sent Thursday, closure Friday–Monday, card expires Tuesday." Before the change the email sat queued for a day no one would read; after it, the supervisor sees the notice with enough working hours left to act.

Confirming the loop is closed

Check that the 60- and 30-day emails already went out on their original dates, so only the final notice was shifted. Confirm the attached card photo or PDF still matches the expiry printed on it. If the renewal has not started by the last working day, hand the item to a named person rather than leaving it in the queue over the break, and write that name on the record.

Related: Cert Expiry Tracker features.